Your privacy is important to us.

This page outlines how we store, manage, safeguard and use your personal information.

Our Privacy Policy is guided by:

• Consent. We ask for your consent to collect and keep your information. You have the choice to withdraw your consent at any time.

• Feedback. If you have any questions or concerns, please feel free to contact us using the links in the “Contact us” section below.

• Need-to-know. We will only ask for information that helps us enhance our quality of service. We will do our best to avoid seeking or storing any personally identifiable information.

• Australian privacy laws. We will ensure how we gather, manage and use your personal information is in compliance with the privacy laws.

What is personal information?

Your personal information is anything that you’ve shared with us that can be used to identify you. This includes but is not limited to your name, date of birth and address.

In addition, you may need to share any historical medical or therapist reports with us.

Why do we gather your personal information?

We gather your personal information to:

• facilitate your appointment bookings

• help you with appropriate advice and support during your counselling sessions

• forward the information to your future support service in case required.

How do we gather your personal information?

We gather your personal information by:

• appointment booking forms

• service agreement forms that you will fill up prior to counselling sessions

• taking notes during your counselling sessions

How is my information protected?

Your information is only seen by you and your service provider. It is stored in secure systems.

Is my information shared?

Our service is confidential. At times, we may need to share your information with other service providers to support you better. We will discuss with you if we need to share your information and will do so with your consent.

Sometimes we may be required to share information without your consent for safety or legal reasons. If we are concerned about your physical or psychological safety, or another person’s physical or psychological safety, we may need to share your information with concerned parties. This is a limitation to confidentiality prioritising safety.

How do I access my information?

Please contact us using the links in the “Contact us” section below.

How do I update my information?

Please contact us using the links in the “Contact us” section below.